This Privacy Policy ("Policy") describes how RFT88 ("Platform", "we", "us", "our") collects, uses, stores, discloses, and protects the personal data of individuals ("User", "Player", "you") who access, register on, or interact with the RFT88 website and associated services available at https://rft88.cam.
RFT88 is committed to protecting the privacy and personal data of all users, including players based across Malaysia — in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and beyond. We operate in accordance with internationally recognised data protection principles and applicable data privacy legislation.
Please read this Policy carefully. By creating an account, depositing funds, or using any feature of the RFT88 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree to this Policy, you should not use the Service.
This Policy applies to all personal data collected through the Platform, including data provided during registration, KYC (Know Your Customer) verification, payment processing, customer support interactions, and general Platform use. It does not apply to third-party websites or services that may be linked from RFT88 content.
For the purposes of this Privacy Policy, the following definitions apply:
RFT88 collects personal data that is necessary and proportionate for the purposes described in this Policy. We do not collect personal data beyond what is required for the lawful operation of the Platform and provision of services to registered players.
When you create an RFT88 account, we collect:
To comply with our identity verification and anti-money laundering obligations, we may collect:
For the purpose of processing deposits and withdrawals, we collect details of your nominated payment methods — including e-wallet identifiers (Touch 'n Go eWallet, Boost eWallet, GrabPay), bank account details (Maybank, CIMB, Public Bank, Hong Leong Bank), DuitNow / FPX references, and cryptocurrency wallet addresses (USDT TRC20 / BTC). RFT88 does not store full payment card numbers and all payment data is handled in accordance with applicable financial data security standards.
When you use the Platform, we automatically collect:
If you contact RFT88 via live chat, email, or any other support channel, we retain records of those communications for the purposes of service delivery, dispute resolution, compliance documentation, and quality assurance.
RFT88 collects personal data through the following channels:
Direct Provision: Data you provide voluntarily during account registration, KYC submission, payment method setup, and support interactions.
Automated Collection: Data collected automatically through cookies, browser storage, server logs, and analytics tools when you use the Platform.
Third-Party Sources: Data received from payment processors, identity verification services, fraud detection providers, and regulatory databases where permitted by applicable law.
Game Providers: Aggregated and anonymised gameplay data received from our licensed game content providers for the purposes of game performance analysis and responsible gambling monitoring.
RFT88 processes your personal data for the following specific purposes. We process only the data that is necessary and proportionate for each stated purpose.
| Purpose of Processing | Data Categories Used | Retention Period |
|---|---|---|
| Account creation and management | Registration data, login credentials | Duration of account + 5 years post-closure |
| Age and identity verification (KYC) | KYC documents, date of birth, selfie | 5 years post-account closure minimum |
| Processing deposits and withdrawals | Financial data, payment method identifiers | 7 years (financial record-keeping) |
| Customer support and dispute resolution | Communications data, account activity logs | 3 years from last interaction |
| Anti-money laundering and fraud detection | All categories where relevant | As required by applicable regulatory obligations |
| Responsible gambling monitoring | Gameplay data, deposit/withdrawal history | Duration of account + 3 years |
| Platform analytics and improvement | Technical and usage data (anonymised where possible) | 24 months rolling |
| Promotional communications (opt-in only) | Email address, preferences | Until opt-out or account closure |
RFT88 does not use personal data for automated individual decision-making that produces legal or similarly significant effects without human review, except where expressly required by applicable law or regulatory obligation.
RFT88 processes your personal data on the following legal grounds, depending on the nature of the processing activity:
RFT88 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. Data is shared with third parties only as described below and solely to the extent necessary for the stated purpose.
RFT88 may share your personal data with the following categories of recipients:
All third-party data processors engaged by RFT88 are required to process personal data only in accordance with our documented instructions and are prohibited from using your data for their own independent purposes.
RFT88 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The specific retention periods are set out in the data processing table in Section 5 above.
Upon Account closure, RFT88 will retain certain categories of personal data — in particular KYC documents and financial transaction records — for a minimum of five (5) to seven (7) years as required by anti-money laundering and financial regulatory obligations. Data retained solely for compliance purposes will be securely isolated from active processing systems and will not be used for any commercial purpose.
Where personal data is no longer required, RFT88 will securely delete or permanently anonymise it in accordance with our data disposal procedures.
RFT88 implements a comprehensive range of technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include, but are not limited to:
Notwithstanding these measures, no electronic data transmission or storage system is entirely immune to risk. While we employ commercially reasonable measures to protect your data, we cannot provide an unconditional guarantee against all possible security threats.
RFT88 uses cookies and similar tracking technologies to enable the Platform to function correctly, to remember your preferences, to analyse Platform usage, and to support security features. The categories of cookies used are as follows:
| Cookie Type | Purpose | Mandatory? |
|---|---|---|
| Essential Cookies | Required for the Platform to function — session management, login authentication, security tokens | Yes — cannot be disabled without impairing Platform functionality |
| Preference Cookies | Remember language settings, display preferences, and previously selected options | No — can be disabled via browser settings |
| Analytics Cookies | Aggregate usage data to understand how players navigate the Platform, identify popular games, and improve user experience | No — subject to consent where required by applicable law |
| Security Cookies | Detect fraudulent behaviour, bot traffic, and account takeover attempts | Yes — required for platform integrity |
You may manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the Platform, including your ability to stay logged in during a session. For further information on managing browser cookies, refer to the help documentation for your specific browser.
Subject to applicable data protection legislation and certain lawful exceptions, you hold the following rights in relation to your personal data held by RFT88:
To exercise any of the above rights, please contact our data support team via live chat or by email to [email protected]. We will acknowledge your request within 48 hours and provide a substantive response within 30 days. In complex cases, this period may be extended by a further 30 days, in which case we will notify you.
RFT88 is strictly for persons aged 21 years and above. We do not knowingly collect personal data from any individual under the age of 21. The Platform employs age verification controls as part of the KYC process to identify and prevent underage access.
If RFT88 becomes aware that it has inadvertently collected personal data from an individual under 21, we will take immediate steps to delete that data and close the associated Account. If you believe that a minor has registered an Account on the Platform, please contact us immediately via live chat or at [email protected].
RFT88 reserves the right to update, revise, or replace this Privacy Policy at any time. Where material changes are made to the way we collect or use personal data, we will provide notice to registered Players via a prominent announcement on the Platform homepage or by email to the registered Account address, no less than seven (7) days before the changes take effect.
The date of the most recent revision is displayed at the top of this Policy. We encourage you to review this Policy periodically to remain informed about how your personal data is being handled. Your continued use of the Platform following any revision constitutes your acceptance of the updated Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by RFT88, please contact our data support team through any of the following channels:
Live Chat (Recommended)
Available 24 hours a day, 7 days a week via the RFT88 website. For urgent data requests, this is the fastest channel.
[email protected] — Please include "Privacy Request" or "Data Enquiry" in the subject line. We will acknowledge all emails within 48 hours.
Formal Written Complaints
For formal privacy complaints, please submit in writing by email with the subject "Formal Privacy Complaint". We will provide a substantive response within 30 days and, where the complaint cannot be resolved informally, will provide information about escalation options available under applicable data protection frameworks.
Six core principles that guide how we handle your personal data — from collection through to deletion.
Personal data collected by RFT88 is used exclusively for the specific purposes disclosed in this Privacy Policy. We do not repurpose your data for unrelated activities, and we do not sell it to third-party advertisers or data brokers under any circumstances.
We collect only the minimum personal data required to operate your account, verify your identity, process your payments, and meet our regulatory obligations. If data is not necessary, we do not collect it.
RFT88 applies 256-bit SSL encryption in transit, AES-256 encryption at rest, role-based access controls, and regular independent security audits. Two-factor authentication is available to every account holder for additional protection.
Your data is not retained indefinitely. Retention periods are defined by purpose and regulatory requirement — from 24-month analytics data to 7-year financial records. When retention periods expire, data is securely deleted or permanently anonymised.
Access, rectification, erasure, portability, and objection rights are available to every RFT88 account holder and can be exercised by contacting our support team. We respond to data requests within 30 days as standard.
RFT88 has never sold personal data and never will. Data is shared only with contracted service providers bound by strict processing agreements, or with regulatory authorities as legally required. Your information stays where it belongs.
If you have any questions about how RFT88 handles your data, our support team is available 24/7. You can also read our FAQ for quick answers to common questions.
For players aged 21 and above only. By using RFT88 you agree to this Privacy Policy in full. To exercise your data rights, contact us at [email protected] or via live chat. For responsible gambling support, visit our Responsible Gambling page.